Privacy at FamilySmart

Last updated: December 2025

At FamilySmart, we value the trust you place in us. Your privacy matters, and we are committed to protecting the personal information you share with us.

Information We Collect

We collect personal information such as your name, email address, or phone number only when you voluntarily provide it to us, either in writing or verbally. This may include:

  • Filling out a contact form on our website
  • Registering for an event
  • Subscribing to our newsletter
  • Emailing or messaging us directly
  • Sharing your information verbally with a FamilySmart staff member (for example, during a phone call, meeting, or event)

We may also collect non-identifiable information automatically when you visit our website. This includes your IP address, browser type, pages viewed, and the amount of time spent on our site. This information helps us improve our website and better understand the needs of our community.

How We Use Your Information

We use your personal information only for the purposes for which it was collected, including:

  • Sharing information, resources, or updates you requested
  • Registering you for events or programs
  • Adding you to our secure stakeholder database so we can share FamilySmart news, resources, and invitations
  • Recording and securely storing information you provide verbally (for example, by phone) or in writing (by email, form, or registration), unless you choose to opt out
  • Reporting on the reach and impact of our services (using non-identifiable information only)

We will never sell or trade your personal information. We keep it only as long as necessary for the purpose it was collected, or as required by law.

Consent and Your Choices

We follow Canada’s Anti-Spam Legislation (CASL). This means:

  • If you provide your name and email in writing (e.g., email, form) or verbally (e.g., phone call, conversation with staff), we may add you to our stakeholder database for the purpose of sharing FamilySmart resources and updates.
  • Every email we send includes an unsubscribe link so you can opt out at any time
  • You can also contact us directly to update or remove your information

Website Analytics

We use Google Analytics to understand how visitors use our website. This tool collects information such as IP addresses and browsing behavior but does not identify individuals unless you voluntarily share personal details. For more information, see Google’s Privacy Policy.

Protecting Your Information

We take steps to keep your information secure and limit access to only those who need it.

Contact Us

If you have questions about this policy or about how your information is used, please contact us at privacy@familysmart.ca.